Refund policy

Not satisfied with your order or ordered the wrong size? No worries — you have 60 days to return or exchange your item.

Returns – In 4 Simple Steps

  1. Request Return Form
    Email us at support@prescottandjones.com and we’ll send you a return form. Please read the conditions carefully before sending anything back.

  2. Fill in the Form
     Complete the return form in full.

  3. Send the Package
     Return your item(s) along with the completed form to the return address listed.

  • Shipping costs are at your own expense.

  • Make sure to use a trackable shipping service.

  1. Refund Processed
     Once we receive your return, we’ll refund the full purchase amount to your account within 5 business days.

Exchanges – For Wrong Size (4 Steps)

  1. Request Exchange
     Email us at support@prescottandjones.com with your order number and the correct size you’d like.

  2. Complete the Exchange Form
     We’ll send you the exchange form to fill in.

  3. Send Back the Item
     Ship the original item with the completed form to the provided address.
     Include Track & Trace.

  4. Receive New Item
     Once we receive your return, we’ll ship the correct size to you for FREE.

Exchanges – For Damaged or Incorrect Items

  1. Report the Issue
     Email us at support@prescottandjones.com with photos or a short video of the damaged/incorrect item, and a short description of the issue.

  2. Validation
     Our team will review the issue and confirm eligibility.

  3. Replacement Sent
     A free replacement will be processed and sent to you.

  4. Tracking Details Shared
     We’ll email you the tracking number once your replacement has shipped.

Important Notes

  • Always include the completed return form in your package.

  • To request the return or exchange form, email us at: support@prescottandjones.com